--- title: I forgot my PIN description: Cómo restablecer o cambiar su PIN en caso de pérdida u olvido. --- [Skip to content](https://soporte.anf.es/en/i-forgot-my-pin#main-content) - [English](https://soporte.anf.es/en/i-forgot-my-pin) - [Español](https://soporte.anf.es/he-olvidado-mi-pin) English Show submenu for translations [Contact us](https://soporte.anf.es/en/kb-tickets/new?hsLang=en) ![Logo ANF AC.png\]](https://soporte.anf.es/hs-fs/hubfs/Logo%20ANF%20AC.png?height=42&name=Logo%20ANF%20AC.png) Open main navigation Close main navigation - - [English](https://soporte.anf.es/en/i-forgot-my-pin) - [Español](https://soporte.anf.es/he-olvidado-mi-pin) English Show submenu for translations - [Contact us](https://soporte.anf.es/en/kb-tickets/new) - [Go to anf.es](https://anf.es/) [Go to anf.es](https://anf.es/) How can we help you? - There are no suggestions because the search field is empty. 1. [ANF AC Help Center](https://soporte.anf.es/en?hsLang=en) 2. [Electronic certificates](https://soporte.anf.es/en/electronic-certificates?hsLang=en) 3. [General doubts](https://soporte.anf.es/en/electronic-certificates?hsLang=en#general-doubts) # I forgot my PIN ## These are the steps to follow in case you do not remember or the PIN of your certificate issued by ANF C.A. does not work.   *Note: previously you will need to have access to your ANF CA personal area. If you don't remember this password either, please check this other [article](https://soporte.anf.es/en/i-forgot-my-anf-ca-personal-area-password?hsLang=en)* ### Change the PIN from ANF CA Personal Area You can change your PIN at any time by accessing your **ANF CA Personal Area** at www.myaccount.es, and following the next steps: - First, go to **My Certificates** (on the left pannel) and click on the **Details** button of the certificate which you don't remember the PIN.![Captura de pantalla 2024-05-29 103626](https://soporte.anf.es/hs-fs/hubfs/Captura%20de%20pantalla%202024-05-29%20103626.png?width=688&height=234&name=Captura%20de%20pantalla%202024-05-29%20103626.png) - At the bottom, in **More options** click on **Change PIN.![Captura de pantalla 2024-05-29 103834](https://soporte.anf.es/hs-fs/hubfs/Captura%20de%20pantalla%202024-05-29%20103834.png?width=688&height=198&name=Captura%20de%20pantalla%202024-05-29%20103834.png)** Now, depending on when your certificate was issued: ### Certificates issued on or after 2023/01/06 - A **recovery code** is provided with the **issuance warning email**, sent from **no-reply@anf.es** at the time the certificate was issued:![Captura de pantalla 2024-05-29 104930](https://soporte.anf.es/hs-fs/hubfs/Captura%20de%20pantalla%202024-05-29%20104930.png?width=688&height=663&name=Captura%20de%20pantalla%202024-05-29%20104930.png) - You need to enter this recovery code, then you will be able to generate a new PIN. Remember the new PIN must be between 10 and 15 characters long, and contain uppercase, lowercase, numbers and symbols. #### Certificates issued **before 2023/01/06** - When the certificate was requested you were asked to **create a PUK code** in addition to your PIN. - You will need to **enter your old PIN** and generate a new one. If you do not want to change the PUK, you can enter the old one. - Once you have finished, click on **Define keys** and you should see the message *PIN successfully changed.* ### What if I don't remember my previous PIN? In that case, you will need to remember your PUK code and follow the steps below: 1. First, **force the PIN lock** by entering the wrong PIN several times, until the **red padlock icon** appears in the ANF CA personal area next to your certificate.![pin\_bloqueado-1 (1)](https://soporte.anf.es/hs-fs/hubfs/pin_bloqueado-1%20(1).png?width=688&height=146&name=pin_bloqueado-1%20(1).png) 2. Click on the **Details** button of the certificate in question, and in the **More options** section, then click on the **Unblock PIN** icon. 3. You will be prompted to **enter the PUK twice.![image-png-3 (1)](https://soporte.anf.es/hs-fs/hubfs/image-png-3%20(1).png?width=344&height=204&name=image-png-3%20(1).png)** 4. If everything is correct, you will see the message *PIN successfully changed.* You can now use your old PIN again. ### What if I do not remember neither the PIN nor the PUK? In case this happens, please contact us via email at **soporte@anf.es**, and we will help you remotely to recover your PIN or generate a new one. - [Electronic certificates](https://soporte.anf.es/en/electronic-certificates?hsLang=en#main-content) - [General doubts](https://soporte.anf.es/en/electronic-certificates?hsLang=en#general-doubts) - [Request](https://soporte.anf.es/en/electronic-certificates?hsLang=en#request) - [Installation](https://soporte.anf.es/en/electronic-certificates?hsLang=en#installation) - [Personal area](https://soporte.anf.es/en/electronic-certificates?hsLang=en#personal-area) [![Chill listening crop-3](https://soporte.anf.es/hs-fs/hubfs/logo%20anf%20EN%20CAPAS+candado-01.png?width=111&height=28&name=logo%20anf%20EN%20CAPAS+candado-01.png "Chill listening crop-3")](https://esignature.ec.europa.eu/efda/tl-browser/#/screen/tl/ES/6) +34 932 661 614 Copyright © 2026, ANF Autoridad de Certificación